Support
How can we help?
Questions about NoteGarden, Pro, iCloud sync, backup, or restoring your journal? Start here or contact us directly.
Feedback and troubleshooting are welcome.
How does iCloud Sync work?
NoteGarden Pro can sync your entries and original photos through your private iCloud account. Turn on iCloud Sync in Settings on devices signed in to the same Apple ID. Photo downloads on a new device may take a little time depending on your connection.
How do I back up or move my data?
Open Settings → Backup / Restore. Export creates a backup file containing your journal data and original photos. Save it somewhere you control, such as Files or AirDrop. Import merges the selected backup into your current data rather than deleting everything first.
I changed devices. How do I restore my journal?
If iCloud Sync was enabled, sign in with the same Apple ID and enable sync. Otherwise, export a backup from the old device and import it on the new one.
How do I protect the app?
Open Settings → App Lock. Depending on your device and configuration, NoteGarden can use Face ID / Touch ID or a NoteGarden PIN. Biometric data is handled by Apple’s system frameworks and is not collected by NoteGarden.
How do I restore a Pro purchase?
Open the Pro purchase screen and choose Restore Purchases. The purchase is verified through Apple’s StoreKit. NoteGarden Pro is an optional one-time in-app purchase, not a subscription.
Does NoteGarden show ads or track me?
No. NoteGarden does not include advertising, third-party analytics, or cross-app tracking.
Which languages are supported?
English, 日本語, 한국어, Español, and 简体中文. NoteGarden follows your device language when available.