Mellow Isle Support
For app issues, feedback, or feature requests, contact Nicechann Studio by email.
Contact us
Email: nicechann@gmail.com
Please include your device model, iOS version, app version, and the steps needed to reproduce the issue. A screenshot or screen recording may also help.
Frequently asked questions
What happens when all three hearts are gone?
The current attempt ends immediately. Choose Retry to begin again with a cleared board and three hearts, or return to the island.
How do I start a puzzle over?
Use the restart option on the game screen. Restarting clears the current board, elapsed time, mistakes, and hint history for that attempt.
How do I restore an in-app purchase?
Open Settings in Mellow Isle and choose Restore Purchases. Sign in to the App Store with the same Apple ID used for the original purchase.
How do I reset all progress?
Open Settings and choose Reset Progress. This removes campaign progress, in-progress boards, scores, daily puzzle history, and related local game records from the device. This action cannot be undone.
My progress did not save correctly.
Keep the app open briefly after finishing a puzzle, check that the device has available storage, and reopen the app. If the problem continues, email the device model, iOS version, app version, and reproduction steps.
Can I move progress to another device?
Mellow Isle currently stores game progress locally on the device. Cross-device progress synchronization is not currently provided.